Complete User Guide

Everything you need to run Proactive Clinic

Step-by-step help for the front desk, providers and billing team — scheduling, charting, claims, portals, records and more. Each section includes real screenshots from the app.

1What's New

Recent enhancements — a public Integration API, the Day Agenda calendar widget with waitlist offers, smarter pharmacy search (NPI, recent, distance) and pharmacy assignment at registration and from the Pharmacy module.

For: All staff
2Getting Started & Signing In

Log in, learn the layout, and find your way around Proactive Clinic.

For: All staff
3Dashboard

Your daily home base: today's numbers, live operations, and quick links.

For: All staff
4Scheduling & Calendar

Book, drag-to-reschedule and create repeating visits across day, week, month and staff views.

For: Front desk, providers
5Patients & Charting

Register new patients, search records, and work inside the patient chart.

For: Front desk, MAs, providers
6Encounters & Clinical Notes

Start, document and sign visit notes (SOAP or simple format).

For: Providers
7Orders (Rx, Labs & More)

Send prescriptions and lab, imaging, referral and procedure orders.

For: Providers, MAs
8E-Prescribing with Weno

Search 89,000+ real pharmacies (Weno directory + national registry), choose the right prescriber, launch Weno EZ ComposeRx embedded in the chart, and track delivery in Rx history.

For: Providers, MAs, Admin
9Billing & Insurance Eligibility

Check coverage, view the eligibility report, and manage patient balances.

For: Front desk, billing
10Claims & Revenue Cycle

Prior authorization, claim submission, claim status, denials, ERA posting, enrollment and fee schedule.

For: Billing team
11Intake Forms & Kiosk

Send digital intake forms and let patients self-check-in on a kiosk.

For: Front desk
12Patient & Attorney Portals

Self-service booking and records for patients; approved record access for attorneys.

For: Patients, attorneys, front desk
13Records Requests & EHI Export

Fulfill records requests and export a patient's full record (ONC Cures Act).

For: Front desk, HIM, admin
14API & Integrations

Issue scoped API keys so external apps can securely connect to ProactiveClinics, and read the built-in API reference.

For: Admin
15Settings & Admin

Configure the clinic, users, roles, catalogs, integrations and data tools.

For: Admins
User Guide — Proactive Clinic